Terms & Conditions
Kindly review our salon policy below. Please note that by booking an appointment you are accepting the terms and conditions of our salon policy.
Any feedback regarding your treatments is greatly appreciated. You can leave feedback by emailing the salon firstname.lastname@example.org
ARRIVING AT THE SALON
We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.
We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)
Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.
Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client, treatments will still be charged at the full price.
We’ll be happy to answer any questions you may have about our location and parking.
BOOKING APPOINTMENTS VIA PHONE OR OUR ONLINE BOOKING SYSTEM
You can book a preferred appointment slot via our online booking system or over the phone. Please note that messages left on the phone will be dealt with as soon as possible. Bliss Health & Beauty runs on an appointment-based system and these go on a first-come-first-serve basis. We always advise you to book in advance to avoid disappointment, we do get extremely busy and appointments can go 2-3 weeks in advance (sometimes longer for late nights and weekends).
Vouchers can be purchased for any amount and are valid for six months from purchase date. They can be used as full or part payment towards any treatment or to purchase products.
Vouchers are non refundable, but can be transferred to another person.
When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment.
If a booking is made with the voucher and the appointment is missed without giving us 24hours notice the voucher will become invalid.
If you have requested a voucher to be posted to you we will post them first class on the day they are purchased. Unfortunately we cannot take responsibility for vouchers being late or not turning up due to the postal service. Please contact us if your voucher goes missing we will resend a replacement voucher with the same number on. We can send vouchers by recorded delivery but this will be an additional.
PACKAGES AND COURSES
All packages and courses MUST be paid for in advance to secure the booking (non-refundable deposit). We do ask for a minimum notice of 48hrs cancellation. If the treatment packages are cancelled within this time this will incur a cancellation fee of 50% of the total package cost. If the treatment is cancelled on the day we reserve the right to charge you for the full amount. Missed appointments without any notice will result in treatments being deducted from your course.
Please understand that as a salon we run on an appointment basis. When a client cancels late or misses appointments this costs the salon financially. We do appreciate that things do crop up, so we do ask you to notify the salon as soon as possible. If you miss an appointment, we will contact you to notify you on the missed appointment. We offer a curtsey text reminder service, but please note that it is still your responsibility to remember the appointment. Unfortunately if you have missed several appointments without 24hours notice we will have to implement our cancellation policy below and then recommend that you ring the salon on the day that you wish to have the appointment, and we will do our best to fit you in. We do appreciate your custom, and also appreciate our time is precious.
If you need to cancel your appointment, please call the salon at least 24 hours (48hours for packages) in advance. Since we turn away other clients to hold your reservation, if you do not cancel your appointment you will be notified and a record will be kept on your client file, 50% of your total treatment cost will be charged to the next appointment
REFUND POLICY – PRODUCTS
At Bliss Health and Beauty all our products are sold as brand new and for personal use only. Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Bliss Health & Beauty. We cannot give refunds on any opened products sold due to health and safety reasons. If there is a fault with the product we will contact the manufacturer for a resolution.
REFUND POLICY – SERVICES
At Bliss Health and Beauty all our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately, or within 24 hrs after the treatment. We can then listen to your concern and arrange a solution.
WEBSITE INFORMATION AND PRICES
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
EMAIL SIGN UP FORMS
The sole purpose of the email sign up form is to collect your email address to use for booking purposes, booking reminders and client contact information. We do not sell or forward information, and any information is kept strictly confidential, in line with GDPR. By subscribing to our emails, you are agreeing to our terms and conditions, and have agreed to allow us to store your information securely, and also allowing Bliss Health and Beauty to contact you in regards to salon news, information and bookings. You can unsubscribe at any time.
All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. Treatment time includes arrival, consultation, dressing time, treatment time and post consultation.
NOISE AND MOBILE PHONES
Our salon environment is one of tranquillity and relaxation. Please respect all salon guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones must be kept on silent or turned off when you are the salon.
CLIENT CONSULTATION FORMS
All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.
Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.
You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
LOSS OR DAMAGE OF PERSONAL ITEMS
We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.
Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
We accept cash and all major credit cards, except American express
Our prices do not include gratuity. A cash gratuity is especially appreciated. We cannot accept gratuity payments by card.
Thank you for your understanding.
Don’t think we need to include this
Due to the new way we are required to work, we have introduced new protocols for the safety of the clients and staff. Please read the following carefully, and details of what to expect on your next visit.
DATA PROTECTION – We may be required to share your contact details with the NHS Test and Trace if requested.
SYMPTOMS OF COVID -19 – If you are experiencing any symptoms of Covid 19 which include high fever, continuous cough, loss of sense of smell and taste, please reschedule your appointment.
Due to the new way I am working and to adhere to the new Guidelines I will be asking you to carefully read the new salon etiquette
Would clients please read the following:
- Appointments will need to be pre booked. I will only be booking in clients on an appointment only basis. No walk in’s, as the salon door will be locked during an appointment.
- Make sure you have filled out your pre Covid checklist form
- Stay at home if you have any Covid symptoms, have been in contact with anyone with symptoms, or anyone in your household has symptoms, and reschedule your appointment for a later date.
- Arrive on time for your appointment. If you are early, please wait outside, or the inner door and I will collect you once the client before you has left the salon. I will be allowing ample cleaning time between each client.
- If you arrive late for your appointment you will be required to reschedule for another day, or shorten the treatment time. As we have strict cleaning protocols in place to be ready for the next client.
- You will be asked to sanitise your hands before and after your treatment.
- Keep belongings to a minimum, you will be asked to pop your belongings in a box by your treatment table. Please keep your mobile phone in your bag during the treatment.
- You may bring a bottle of water with you to your appointment
- Bring a mask with you, I am able to provide a mask and gloves kit for a small charge if you forget your own
- Please attend your appointment on your own
- When you contact the salon via telephone, facebook, please leave a message and I will get back to you. The online booking system will be switched off for now.
- If you wish to purchase any retail products or vouchers please contact the salon via telephone, and I can arrange a suitable time to pick up, or post them to you.
- There have been changes to the treatments I can offer, and to the price list. I am aiming to provide more luxury, pampering and package based treatments. Treatments will be subject to change depending on the government guidelines.
- The door will be locked throughout your appointment, and appointments will be strictly 1-1. I will not leave the treatment room during the treatment. Please bring a mask with you. If you don’t have a mask, I can supply a mask and glove kit for a small charge.
- If you are have any questions or are unsure of anything please don’t hesitate to ask.
If you are in the Vulnerable category you can request a suitable time to come in which would make you feel more comfortable, ie first appointment or last appointment of the day
If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.